Utility Service Worker/Utility Billing

JOB TITLE: Utility Service Worker/Utility Billing

DEPARTMENT: Customer Service, City of Cartersville

HOURLY RATE: $19.20/hourly

JOB SUMMARY:  This hybrid position is responsible for being in the field gathering meter data, connection/disconnection of utilities (electric, gas, and water), being on-call and also back up on-call which runs consecutively, and coordinating and processing utility billing.

MAJOR DUTIES:

• Collects metering data in the field (electric, gas, and water readings)
• Connects/disconnects services as directed
• Prepares utility bills for customers, generates and reviews reports to search for billing errors (high/low consumption or calculation errors)
• Runs various reports for departments after each billing cycle
• Processes meter changes, and other similar billing activities as required
• Download/upload hand-held device data into billing system
• Receives and responds to staff and customer queries on billings, meter readings, and other customer services issues
• Creates and reviews reports to troubleshoot and resolve billing/meter reading issues
• Transmits billing files to third party processor (Arista) on a timely basis for printing/mailing bills to customers each billing cycle
• Interpret and apply policies, procedures, standards, and requirements related to assigned responsibilities
• Plan, organize, coordinate, and prioritize assigned tasks to meet deadlines
• Performs other related duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of City and departmental policies and procedures pertaining to the connection and disconnection of utilities
• Knowledge of the locations of City streets and meters
• Knowledge of City and departmental policies and procedures
• Knowledge of modern office practices and procedures
• Knowledge of proper customer care practices
• Knowledge of generally accepted accounting principles and internal controls
• Knowledge of residential electrical and gas codes and standards
• Knowledge of relevant state and federal laws
• Knowledge of computerized systems for maintaining records
• Skill in the use of various meter reading equipment
• Skill in the use of various hand tools
• Skill in maintaining accurate records and preparing reports
• Skill in performing basic mathematical calculations
• Skill in interpersonal relations
• Skill in oral and written communication

MINIMUM QUALIFICATIONS:

• Ability to walk several miles a day in extreme temperatures
• Ability to bend, squat, stoop, or twist repetitively

• Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
• Proficient in enterprise accounting/billing systems; strong Microsoft Office skills
• Possession of or ability to readily obtain a valid driver’s license by the State of Georgia for the type of vehicle or equipment operated

The City of Cartersville is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.