Utility Service Worker/Utility Billing

Cartersville Customer Service
Job Status: 
Closed - no longer accepting applications
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JOB TITLE: Utility Service Worker/Utility Billing

DEPARTMENT: Customer Service, City of Cartersville

PAY: $19.20/hourly

JOB SUMMARY:  This hybrid position is responsible for being in the field gathering meter data, connection/disconnection of utilities (electric, gas, and water), being on-call and also back up on-call which runs consecutively, and coordinating and processing utility billing.

MAJOR DUTIES:

  • Collects metering data in the field (electric, gas, and water readings)
  • Connects/disconnects services as directed
  • Prepares utility bills for customers, generates and reviews reports to search for billing errors (high/low consumption or calculation errors)
  • Runs various reports for departments after each billing cycle
  • Processes meter changes, and other similar billing activities as required
  • Download/upload hand-held device data into billing system
  • Receives and responds to staff and customer queries on billings, meter readings, and other customer services issues
  • Creates and reviews reports to troubleshoot and resolve billing/meter reading issues
  • Transmits billing files to third party processor (Arista) on a timely basis for printing/mailing bills to customers each billing cycle
  • Interpret and apply policies, procedures, standards, and requirements related to assigned responsibilities
  • Plan, organize, coordinate, and prioritize assigned tasks to meet deadlines
  • Performs other related duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:

  • Knowledge of City and departmental policies and procedures pertaining to the connection and disconnection of utilities
  • Knowledge of the locations of City streets and meters
  • Knowledge of City and departmental policies and procedures
  • Knowledge of modern office practices and procedures
  • Knowledge of proper customer care practices
  • Knowledge of generally accepted accounting principles and internal controls
  • Knowledge of residential electrical and gas codes and standards
  • Knowledge of relevant state and federal laws
  • Knowledge of computerized systems for maintaining records
  • Skill in the use of various meter reading equipment
  • Skill in the use of various hand tools
  • Skill in maintaining accurate records and preparing reports
  • Skill in performing basic mathematical calculations
  • Skill in interpersonal relations
  • Skill in oral and written communication

MINIMUM QUALIFICATIONS:

  • Ability to walk several miles a day in extreme temperatures
  • Ability to bend, squat, stoop, or twist repetitively
  • Ability to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
  • Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years
  • Proficient in enterprise accounting/billing systems; strong Microsoft Office skills
  • Possession of or ability to readily obtain a valid driver’s license by the State of Georgia for the type of vehicle or equipment operated

Interested in applying? Please use fill out the document below then click the button to submit your application online. Or you may submit a letter of interest and resume/application to Human Resources at HR@cityofcartersville.org or in person at 1 N. Erwin St. Cartersville, GA 30120. Please direct any questions to Human Resources 770-387-5685.

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