Customer Service & Utility Billing

Customer Service & Utility Billing

Customer Service is currently taking in-person utility service requests by appointment only.

CLICK HERE to request new, transfer, or disconnect service

All utility payments must be made at our drive-through or by using one of the following methods:

By mail:

City of Cartersville
Attn: Utilities
P.O. Box 1390
Cartersville, GA 30120

CLICK HERE To Pay Online

By phone:


Night drop box:

City Hall
10 N. Public Square
Cartersville, GA 30120

* Non-payment will result in late fees and utility disconnections.

Please contact Customer Service at 770-387-5607, Monday - Friday, 8AM- 5PM, if you have any questions.