Click here for the Connect CTY Service for Cartersville

What is the Connect-CTY service?
The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.

How does the service work?
Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.

What types of messages will be sent using the service?
Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service.

Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the city or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.

Is my telephone number included in the notification database?
It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.

May I use a cell phone as my notification database listing?
Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.

What precautions are being taken to protect personal information?
Connect-CTY™ is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about their clients to any third party. From a technical perspective, they utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between NTI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

Will there be a way to positively identify incoming calls which are made by the City using the system?
Every message will begin with the same standard announcement: “Hello, this is ______ calling with an important message from the City of Cartersville”. The message content will follow this standard introduction.

If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
For non-residents or owners who reside out of our city, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact our City Manager’s office at (770)-387-5616 to provide us with that information.

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